DAY 1
08H30 – PARTICIPANTS CHECK-IN
09H00 – OPENING SESSION
- Pedro Saraiva, APQ President [PORTUGAL]
- Patrick Mongillon. EOQ President [BELGIUM]
- Pedro Cilínio, Secretary of State for Economy [PORTUGAL]
09H30 – PLENARY SESSION 1 – QUALITY & LEADERSHIP
- “Leadership for Quality and Innovation”, Carlos Oliveira, José Neves Foundation [PORTUGAL]
- “Quality Governance: The key to a sustainable future”, Victoria Hurth [UNITED KINGDOM]
- CHAIR: Vince Desmond | CO-CHAIR: José Carlos Pereira
10H30 – COFFEE BREAK
11H00 – PARALLEL SESSIONS 1 – QUALITY NEW CONCEPTS AND APPOACHES
- P1.A – Quality Trends and Novelties
- “Reducing the Cost of Quality with an eQMS or Are you ready for a digital quality system transformation?”, Joseph A. DeFeo [USA]
- “Information security, an essential quality aspect in the all-inclusive information society”, Juhani Anttila, QI [FINLAND]
- “Integrated Lean and Sustainability Framework”, Sandy Furterer, Ohio State University [USA]
- “The Future of Quality: Emerging Challenges, Concepts and Technologies“, Felix Sohnius, Aachen University [GERMANY]
- “Future of Quality Assurance in XaaS category of services”, Tomasz Orankiewicz, ABB [POLAND]
- “Supply Chain Management – New Context, New Paradigm”, Miroslav Drljača, IAQ [CROATIA]
- CHAIR: Anni Koubek | CO-CHAIR: Marina Guerra
- P1.B – Quality 4.0 and Digital Transformation
- “Industrial Process Analytics as the Data-Driven Pillar for Quality Improvement in the Chemical Process Industry”, Marco Reis, University of Coimbra [PORTUGAL]
- “Quality Management in Digital Manufacturing – Case study”, Vidosav Majstorovic, Inmold Company [SERBIA]
- “Quality Implementation in the Era of Industry 4.0: A Case Study in the Ceramics Sector CIDMA & DEGEIT”, Helena Alvelos, Universidade de Aveiro [PORTUGAL]
- “Data quality is a foundation for digital transformation”, Lars Sörqvist, International Academy for Quality (IAQ) [SWEDEN]
- “The journey towards Business Quality 4.0”, Silvio Rubatto, SKF [SWEDEN]
- “Challenges and opportunities for Artificial Intelligence applications in the scope of Quality 4.0”, André M. Carvalho, NOVA School of Science and Technology [PORTUGAL]
- CHAIR: Siret Kegel | CO-CHAIR: Francisco Barroca
- P1.C – Quality Models
- “Mission to drive quality in the DNA of 1.4 billion Indians”, Aishvarya Raj, Quality Council of India [INDIA]
- “Peidong Li, Zhiqiang Zhang and Decheng Wen – How does Performance Excellence Model help organizations improve business results? Evidence from China”, Bingjie Lu, Shandong University [CHINA]
- “Leanness Maturity Models Comparison and Assessment”, Zigmund Bluvband, IIQIE [ISRAEL]
- “How do firms obtain benefits from quality awards? An empirical study of the winners of the China Quality Award”, Xingxi Li, Tsinghua University [CHINA]
- “AIMM, the Aerospace Improvement Maturity Model”, Thierry Coutand, IAQG – International Aerospace Quality Group [FRANCE]
- “Social services for the people of the future”, Keiu Talve, EPR [BELGIUM]
- CHAIR: Eduardo Morgado | CO-CHAIR: Maria João Cunha
- P1.D – Quality and Sustainability
- “Health of Planet Earth (HoPE) through Quality”, Narayanan Ramanathan [INDIA]
- “Exploring the Impact of Customer Engagement on Corporate Sustainability Based on Stakeholder Perspective: An Evolutionary Game Approach”, Yuying Liu, Shandong University [CHINA]
- “Sustainability, Quality and CSR – from Milton Friedman to Michael Porter and beyond…”, János Takács, EOQ Hungarian National Committee, IAQ [HUNGARY]
- “Quality and Sustainability: A Dynamic Duo for Building a Quality and Sustainable Future”, Catarina Silva, .PT [PORTUGAL]
- “Rethinking governance for sustainable wellbeing”, Lorenzo Fioramonti, University of Surrey [UNITED KINGDOM]
- “Human Sustainability – the Standards’ potential role”, Manuel Carrasqueira, Qualiseg [PORTUGAL]
- CHAIR: To be noticed | CO-CHAIR: To be noticed
- P1.E – Quality Tools
- “The new dual PDCA cycle in the modern context of organizational construction”, Vadim Lapidus, Centr Prioritet [RUSSIA]
- “Employing Failure Mode and Effect Analysis to Combat Human Trafficking”, Gianna Lint, Purdue University [USA]
- “A New Tool to Assess and Rank Pareto Solutions”, João Lourenço. Setúbal Polytechnique Institute [PORTUGAL]
- “Five Dimensional Quality Management Framework of Total Quality Management”, Qiuping Yang, Shanghai IU Management Consulting Co., Ltd [CHINA]
- “A Digital Twin Maturity Model for Power Plants”, Wan Shin [SOUTH KOREA]
- “The AIAG/VDA Harmonized DFMEA: Are Failure Modes Top-Down or Bottom-Up?”, Matthew Barsalou, Qplus [GERMANY]
- CHAIR: Odete Fernandes | CO-CHAIR: Rui Ramos
12H30 – LUNCH
14H00 – ROUNDTABLE 1 – QUALITY LEADERS & DIGITAL TRANSFORMATION
- Carlos Ribas, BOSCH Portugal [PORTUGAL]
- Yu Guangyao, Shanghai Metro Network [CHINA]
- Francisco Almada Lobo, Critical Manufacturing [PORTUGAL]
- Sunil Sinha, TATA Group [INDIA]
- MODERATOR: Carlos Brito, Universidade do Porto [PORTUGAL]
15H00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION IN:
- P2.A – Companies
- “Cultivating a Lean Sustainability Culture”, Chad Laux, Purdue University [USA]
- “ISO 9001 and EFQM – What is the link?”, Alcina Dias, ISCAP [PORTUGAL]
- “Best European Customer Experience (BECX) – The measure of customer experience”, Manuel Vilares, BECX [PORTUGAL]
- “Cost of Non Quality reduction to increase the bottom line result”, Silvio Rubatto, SKF [SWEDEN]
- “Improving Customer Satisfaction using the Kano Model”, Elizabeth Cudney, Cudney Consulting Group, [USA]
- CHAIR: Zigmund Bluvband | CO-CHAIR: Bruno Vieira
- P2.B – Health
- Blanton Godfrey, North Carolina University [USA]
- “Horizontal and Vertical Integration of the Quality Management System in multidimensional / multidisciplinary healthcare organisation”, Maria Kleopa, Karaiskakio Foundation [CYPRUS]
- “A mystery in the laboratory – reducing blood test cancellations by using quality management tools”, Tamar Marvie, Ichilov Tel-Aviv Medical Center [ISRAEL]
- “Evaluation of the organizational performance of a Quality Management System in a Health Center in Casablanca”, Bounjerte Imane, University of Casablanca [MOROCCO]
- CHAIR: To be noticed | CO-CHAIR: Odete Fernandes
- P2.C – Quality Trends and Novelties
- “Quality 4.0 – Emerging Implications for Quality Management and the Quality Professional”, Mike Turner, Chartered Quality Institute [UNITED KINGDOM]
- “The Effects of Integrated Management Systems Certification in the Development of a Machine Learning Model for Predicting Financial Performance Indicators”, André M. Carvalho, NOVA School of Science and Technology [PORTUGAL]
- “Digital Transformation of the Natural Stone Sector”, Ana Sofia Amaral, CTCV [PORTUGAL]
- “Practical Experience of Introducing Excellent Performance Model into Health Management Institutions”, Guo Dongyu, Xiamen GuoYu Health Management Center [CHINA]
- “Lean Data Management for Industry 4.0”, Nicole Radziwill, Ultranauts, Inc. [USA]
- CHAIR: Paulo Sampaio | CO-CHAIR: Rui Ramos
- P2.D – Public Organizations
- “Governments Capabilities Development”, Marwan Al Zaabi [UNITED ARAB EMIRATES]
- “Quality and Risk Management in Public Higher Education”, David Marques, Coimbra Business School [PORTUGAL]
- “Dubai Police: a Journey toward Excellence Case Study”, Jorge Román, Dubai Police HQ [UNITED ARAB EMIRATES]
- “Risk management and its perspectives – Clinical Risk in Health: Patient Safety”, Ana Belo, ULSCB,EPE [PORTUGAL]
- “Improving the Acceptance of the US Electoral Systems through Quality”, Kerry Bass, ASQ [USA]
- CHAIR: António Ramos Pires | CO-CHAIR: Francisco Barroca
- P2.E – Quality in Services
- “Quality in Tourism”, Turismo de Portugal [PORTUGAL]
- “Experiences of the Benchmarking Activities in Hungary”, Balázs Németh, Kvalikon Consulting [HUNGARY]
- “A Novel Approach to Service Quality Improvement by Applying Complexity Thinking”, Willy Vandenbrande, Thought Provoking Quality [BELGIUM]
- “Towards a simplified assessment of human reliability in manual assembly operations”, Christian Kern, TU Dortmund University [GERMANY]
- CHAIR: Eduardo Morgado | CO-CHAIR: Maria João Cunha
16H30 – COFFEE BREAK
17H00 – PARALLEL SESSIONS 3 – QUALITY CONTESTS
- P3.A – EOQ | European Quality Leaders
- Dag Kroslid [SWEDEN]
- Mariluz Villamor [SPAIN]
- Filipe Gastão [PORTUGAL]
- CHAIR: Ulf Gustavsson | CO-CHAIR: Bruno Vieira
- P3.B – MSc Presentations
- “The missing Voice of the Customer in Agile Software Development”, Emil Sörqvist, Sandholm Excellence Center [SWEDEN]
- “Implementation of statistical process control tools in an industrial meat processing company”, Paulo Fernandes, Instituto Politécnico de Viseu [PORTUGAL]
- “Application of Statistical Process Control for Monitoring the Administered Dose in PET/CT Nuclear Medicine Examination”, Joana Carmelo, NOVA School of Science and Technology [PORTUGAL]
- “Development of green-quality marine cleaning products using Taguchi methods and mixture design response surface methodology”, Vasileios Patsis, University of West Attica [GREECE]
- CHAIR: Rui Ramos | CO-CHAIR: Bárbara Pires
- P3.C – Process Improvement Projects
- “Lean Six Sigma in Healthcare: Case study in a particular gynaecology exam room”, Inês Rebelo Pinto, Luz Saúde [PORTUGAL]
- “Fashion Management Process Automation”, Margarida Pires, Neptune Ring SA [PORTUGAL]
- “Application of Lean Six Sigma for defect reduction in wind blades”, Daniela Oliveira, University of Aveiro [PORTUGAL]
- “Continuous Improvement at LIPOR”, Ana Mota, LIPOR [PORTUGAL]
- CHAIR: José Carlos Pereira | CO-CHAIR: Marina Guerra
- P3.D – New Products/Services Projects
- “Digitalization of Customer Quality: The way 4.0!”, Frank Steinmeier, Weidmüller Group [GERMANY]
- “Quality Management Systems for Electoral Organizations: The importance of the ISO/TS 54001:2019”, Maria T. Mellenkamp, Organization of American States [USA]
- “A Quality-Driven Program for Inclusion at Scale, Nicole Radziwill, Ultranauts, Inc. [USA]
- “EMPLOYEES’ EYE: Does Investing in Sustainability and Ethics Impact Business Performance?”, Ksenja Hauptman, Ministry of Higher Education, Science and Innovation, and co-authors [SLOVENIA]
- CHAIR: Francisco Barroca | CO-CHAIR: Maria João Cunha
- P3.E – PhD Presentations
- “Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector”, Hermilio Vilarinho, University of Porto [PORTUGAL]
- “Strategic planning in the era of Quality 4.0: A Delphi study”, Richard Wilson, Missouri University of Science and Technology [USA]
- “Artificial Intelligence in automotive manufacturing: Method for objectifying acoustic quality inspection through computer audition”, Roman Strasser, BMW Group [GERMANY]
- “Using Neural Networks in Control Chart Pattern Recognition: A systematic Literature Review”, Francisco Merlo, NOVA School of Science and Technology [PORTUGAL]
- CHAIR: Paulo Sampaio | CO-CHAIR: Eduardo Morgado
18H00 – PLENARY SESSION 2 – TEAM PERFORMANCE
- Tobias Rodrigues [PORTUGAL]
- CHAIR: Ann Kint | CO-CHAIR: Bruno Vieira
18H30 – VISIT TO PORT WINE COMPANY
19H30 – QUALITY GALA DINNER
20H00 – APQ and EOQ AWARDS
DAY 2
09H00 – PLENARY SESSION 3 – QUALITY & FUTURE
- “Resilience Thinking”, Josef Oehmen, DTU [DENMARK]
- “Intelligent Machines: The Future of Work and Life”, Christophe Vandeweghe, AGEAS PORTUGAL [PORTUGAL]
- CHAIR: János Takács | CO-CHAIR: Paulo Sampaio
10h00 – COFFEE BREAK
10h15 – PARALLEL SESSIONS 4 – QUALITY WORLD
- P4.A – EOQ, European Organization for Quality
- P4.B – IAQ, International Academy for Quality
- “Introduction to IAQ”, Lars Sorqvist, IAQ President
- “Seminar on Quality in Logistics”, Miroslav Drljača
- Workshop “Planet Lifeline: Revitalizing Earth’s Future Through Quality Action”, Narayanan Ramanathan, Sunil Sinha, Willy Vandenbrande
- Session roundup, IAQ Leadership Team
- P4.C – ASQ, American Society for Quality
- P4.D – CAQ, China Association for Quality [SINO-EURO Quality Forum]
- “Quality Benchmarking Activities in China”, CAO Hua, China Association for Quality(CAQ) [CHINA]
- “Application of Digital Quality Management Mode in the Whole Industry Chain”, YUN Zhanyou, Inner Mongolia Yili Industrial Group Co., Ltd [CHINA]
- “Exploration of Haier Products from Product Quality to User Quality”, CHEN Fengmei, Haier Group Corporation [CHINA]
- “Practical Exploration of Excellent Performance Management Model in The Digital Transformation of Enterprises”, LIU Xiaoye, Shanghai Urban Operation (Group) Co., Ltd [CHINA]
12h00 – PLENARY SESSION 4 – QUALITY & ARTIFICIAL INTELLIGENCE
- “A Machine Learning based Quality Innovation with Digital Twins”, Wan Shin [KOREA]
- CHAIR: Liliana Nitu | CO-CHAIR: Pedro Saraiva
12h30 – LUNCH
14H00 – ROUNDTABLE 2 – QUALITY LEADERS AND SUSTAINABILITY
- Chris Bird, IKEA [SWEDEN]
- Fernando Melo, Amorim Cork [PORTUGAL]
- Paula Guimarães, NAVIGATOR [PORTUGAL]
- MODERATOR: José Carlos Pereira [PORTUGAL]
15H00 – PARALLEL SESSIONS 5 – QUALITY INNOVATIONS
- P5.A – EQTM Roundtable
- BOSCH Portugal [PORTUGAL]
- Pedro Sá, Polisport [PORTUGAL]
- CHAIR: Ulf Gustavsson | CO-CHAIR: Zoran Lekic
- P5.B – Quality Research
- “Societal Excellence Is Where We Go From Here”, Kerry Bass, ASQ [USA]
- “Quality Digitalization in Korea: A New Model and It’s Assessment Results”, Wan Shin [SOUTH KOREA]
- “A Global Study of the Benefits, Critical Success Factors and Motivators for Quality 4.0”, Olivia McDermott, University of Galway [IRELAND]
- “Industry 4.0 in Aerospace and Defense: A Framework for Implementation”, Ahmad K. Elshennawy, UCF Quality Institute [USA]
- “The influence of the voxel size on the dimensional and geometric evaluation of technical components by metrotomography”, Fernando Ferreira, CATIM [PORTUGAL]
- CHAIR: António Ramos Pires | CO-CHAIR: To be noticed
- P5.C – Quality in Industry
- “Good quality is good business – Building the business case for Quality Management”, Gerben de Haan, AlisQI [NETHERLANDS]
- “BIM Methodology”, Pedro Oliveira, CTCV [PORTUGAL]
- “Quality & Excellence Movement in Saudi Arabia, the leadership role of Saudi Quality Council”, Ayed Alamri, Saudi Quality Council [SAUDI ARABIA]
- “Risk Management in Food Control Laboratories”, Ozlem Istanbullu Paksoy, Central Research Institute of Food and Feed Control [TURKEY]
- CHAIR: Luís Fonseca | CO-CHAIR: Maria João Cunha
- P5.D – New Quality Professional Profiles, Skills and Knowledge
- “Skills Needed for Quality”, John Dew [USA]
- “Defining Competence For The Modern Quality Professional”, Mike Turner, Chartered Quality Institute [UNITED KINGDOM]
- “From senior leadership commitment to business performance: the mediation pathway via employee focus and customer engagement”, Xinxin Liu, Shandong University [CHINA]
- “Creativity: An Essential Skill for the Future Quality Professional”, Edwin Garro, International Academy for Quality [COSTA RICA]
- “Digitalization of Vocational Exam for Quality Professionals”, Siret Kegel, Estonian Association for Quality [ESTONIA]
- CHAIR: Bruno Vieira | CO-CHAIR: Marina Guerra
- P5.E – Quality Standards
- “A Systematic Approach for Innovation; ISO 56002 Innovation Management System and Interaction with Other Quality Management Standards”, Ömer Özkan [TURKEY]
- “The changing role of managment system standards”, Anni Koubek, Quality Aunstria [AUSTRIA]
- “ISO 28000 Management of Resilience and Adaptability of Companies”, Marta Ferreira, CTCV [PORTUGAL]
- “Restructuring of TQM – JSQC Standards for TQM”, Yukihiro Ando [JAPAN]
- “ISO Management Systems meet European Sustainability Reporting Standards (ESRS)”, João Margaça, CONSULAI – Consultoria Agro-Industrial [PORTUGAL]
- “The future standard IA9100”, Thierry Coutand, IAQG – International aerospace Quality Group [FRANCE]
- CHAIR: Bárbara Pires | CO-CHAIR: Eduardo Morgado
16H00 – PLENARY SESSION 5 – QUALITY FOR THE FUTURE!
- “Quality Management Research Themes: Past, Present and Future”: an overview and directions for future research””, Jiju Antony [UNITED KINGDOM]
- CHAIR: Pedro Saraiva
16H30 – CONCLUSIONS AND PROMOTION OF 2024 EOQ CONGRESS
16H45 – END OF CONGRESS