Program

DAY 1

08H30 – PARTICIPANTS CHECK-IN

09H00 – OPENING SESSION (Auditorium)

09H30 – PLENARY SESSION 1 – QUALITY & LEADERSHIP (Auditorium)

10H30 – COFFEE BREAK

11H00 – PARALLEL SESSIONS 1 – QUALITY NEW CONCEPTS AND APPOACHES

  • P1.A – Quality Trends and Novelties (Hall Fogo)
    • “Reducing the Cost of Quality with an eQMS or Are you ready for a digital quality system transformation?”, Joseph A. DeFeo [USA]
    • “Information security, an essential quality aspect in the all-inclusive information society”, Juhani Anttila, QI [FINLAND]
    • “Integrated Lean and Sustainability Framework”, Sandy Furterer, Ohio State University [USA]
    • “The Future of Quality: Emerging Challenges, Concepts and Technologies“, Felix Sohnius, Aachen University [GERMANY]
    • “Future of Quality Assurance in XaaS category of services”, Tomasz Orankiewicz, ABB [POLAND]
    • “Supply Chain Management – New Context, New Paradigm”, Miroslav Drljača, IAQ [CROATIA]
    • CHAIR: Elisabeth Hofstätter | CO-CHAIR: José Carlos Pereira
  • P1.B – Quality 4.0 and Digital Transformation (Auditorium)
    • “Industrial Process Analytics as the Data-Driven Pillar for Quality Improvement in the Chemical Process Industry”, Marco Reis, University of Coimbra [PORTUGAL]
    • “Quality Management in Digital Manufacturing – Case study”, Zora Jokovic / Milos Jelikis, Inmold Company [SERBIA]
    • “Quality Implementation in the Era of Industry 4.0: A Case Study in the Ceramics Sector CIDMA & DEGEIT”, Helena Alvelos, Universidade de Aveiro [PORTUGAL]
    • “Data quality is a foundation for digital transformation”, Lars Sörqvist, International Academy for Quality (IAQ) [SWEDEN]
    • “The journey towards Business Quality 4.0”, Silvio Rubatto, SKF [SWEDEN]
    • “Challenges and opportunities for Intelligent applications in the scope of Quality 4.0”, André M. Carvalho, NOVA School of Science and Technology [PORTUGAL]
    • CHAIR: Siret Kegel | CO-CHAIR: Francisco Barroca
  • P1.C – Quality Models (Hall Ar I)
    • “Mission to drive quality in the DNA of 1.4 billion Indians”, Aishvarya Raj, Quality Council of India [INDIA]
    • “Peidong Li, Zhiqiang Zhang and Decheng Wen – How does Performance Excellence Model help organizations improve business results? Evidence from China”, Bingjie Lu, Shandong University [CHINA]
    • “Leanness Maturity Models Comparison and Assessment”, Zigmund Bluvband, IIQIE [ISRAEL]
    • “How do firms obtain benefits from quality awards? An empirical study of the winners of the China Quality Award”, Xingxi Li, Tsinghua University [CHINA]
    • “AIMM, the Aerospace Improvement Maturity Model”, Thierry Coutand, IAQG – International Aerospace Quality Group [FRANCE]
    • “Social services for the people of the future”, Keiu Talve, EPR [BELGIUM]
    • CHAIR: Paulo Sampaio | CO-CHAIR: Maria João Cunha
  • P1.D – Quality and Sustainability (Hall Água)
    • “Health of Planet Earth (HoPE) through Quality”, Narayanan Ramanathan [INDIA]
    • “Exploring the Impact of Customer Engagement on Corporate Sustainability Based on Stakeholder Perspective: An Evolutionary Game Approach”, Yuying Liu, Shandong University [CHINA]
    • “Sustainability, Quality and CSR – from Milton Friedman to Michael Porter and beyond…”, János Takács, EOQ Hungarian National Committee, IAQ [HUNGARY]
    • “Quality and Sustainability: A Dynamic Duo for Building a Quality and Sustainable Future”, Catarina Silva, .PT [PORTUGAL]
    • “Rethinking governance for sustainable wellbeing”, Lorenzo Fioramonti, University of Surrey [UNITED KINGDOM]
    • “Human Sustainability – the Standards’ potential role”, Manuel Carrasqueira, Qualiseg [PORTUGAL]
    • CHAIR: Eduardo Morgado | CO-CHAIR: Bruno Vieira
  • P1.E – Quality Tools (Hall Ar II)
    • “The new dual PDCA cycle in the modern context of organizational construction”, Vadim Lapidus, Centr Prioritet [RUSSIA]
    • “A New Tool to Assess and Rank Pareto Solutions”, João Lourenço. Setúbal Polytechnique Institute [PORTUGAL]
    • “Five Dimensional Quality Management Framework of Total Quality Management”, Qiuping Yang, Shanghai IU Management Consulting Co., Ltd [CHINA]
    • “A Digital Twin Maturity Model for Power Plants”, Hojun Song, Sungkyunkwan University [SOUTH KOREA]
    • “The AIAG/VDA Harmonized DFMEA: Are Failure Modes Top-Down or Bottom-Up?”, Matthew Barsalou, Qplus [GERMANY]
    • CHAIR: Odete Fernandes | CO-CHAIR: Rui Ramos

12H30 – LUNCH

14H00 – ROUNDTABLE 1 – QUALITY LEADERS & DIGITAL TRANSFORMATION (Auditorium)

15H00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION IN:

  • P2.A – Companies (Hall Água)
    • “Cultivating a Lean Sustainability Culture”, Chad Laux, Purdue University [USA]
    • “ISO 9001 and EFQM – What is the link?”, Alcina Dias, ISCAP [PORTUGAL]
    • “Best European Customer Experience (BECX) – The measure of customer experience”, Manuel Vilares, BECX [PORTUGAL]
    • “Cost of Non Quality reduction to increase the bottom line result”, Silvio Rubatto, SKF [SWEDEN]
    • “Improving Customer Satisfaction using the Kano Model”, Elizabeth Cudney, Cudney Consulting Group, [USA]
    • CHAIR: Bruno Vieira
  • P2.B – Health (Hall Ar I)
    • “Quality in Health: Working to Reduce Maternal, Child and Adolescent Mortality”, Blanton Godfrey, North Carolina University [USA]
    • “Horizontal and Vertical Integration of the Quality Management System in multidimensional / multidisciplinary healthcare organisation”, Maria Kleopa, Karaiskakio Foundation [CYPRUS]
    • “A mystery in the laboratory – reducing blood test cancellations by using quality management tools”, Tamar Marvie, Ichilov Tel-Aviv Medical Center [ISRAEL]
    • “Evaluation of the organizational performance of a Quality Management System in a Health Center in Casablanca”, Bounjerte Imane, University of Casablanca [MOROCCO]
    • CHAIR: To be noticed | CO-CHAIR: Odete Fernandes
  • P2.C – Quality Trends and Novelties (Auditorium)
    • “Quality 4.0 – Emerging Implications for Quality Management and the Quality Professional”, Mike Turner, Chartered Quality Institute [UNITED KINGDOM]
    • “The Effects of Integrated Management System Certification in the Development of a Machine Learning Model for Predicting Financial Performance Indicators”, André M. Carvalho, NOVA School of Science and Technology [PORTUGAL]
    • “Digital Transformation of the Natural Stone Sector”, Ana Sofia Amaral, CTCV [PORTUGAL]
    • “Practical Experience of Introducing Excellent Performance Model into Health Management Institutions”, Guo Dongyu, Xiamen GuoYu Health Management Center [CHINA]
    • “Lean Data Management for Industry 4.0”, Nicole Radziwill, Ultranauts, Inc. [USA]
    • CHAIR: Paulo Sampaio | CO-CHAIR: Rui Ramos
  • P2.D – Public Organizations (Hall Fogo)
    • “Quality and Risk Management in Public Higher Education”, David Marques and Georgina Morais, Coimbra Business School [PORTUGAL]
    • “Dubai Police: a Journey toward Excellence Case Study”, Jorge Román, Dubai Police HQ [UNITED ARAB EMIRATES]
  • P2.E – Quality in Services (Hall Ar II)
    • “Quality in Tourism”, Fátima Cruz, Turismo de Portugal [PORTUGAL]
    • “Experiences of the Benchmarking Activities in Hungary”, Balázs Németh, Kvalikon Consulting [HUNGARY]
    • “A Novel Approach to Service Quality Improvement by Applying Complexity Thinking”, Willy Vandenbrande, Thought Provoking Quality [BELGIUM]
    • “Towards a simplified assessment of human reliability in manual assembly operations”, Christian Kern, TU Dortmund University [GERMANY]
    • CHAIR: Eduardo Morgado | CO-CHAIR: Maria João Cunha

16H30 – COFFEE BREAK

17H00 – PARALLEL SESSIONS 3 – QUALITY CONTESTS

  • P3.A – EOQ | European Quality Leaders (Hall Água)
  • P3.B – MSc Presentations (Hall Ar II)
    • “The missing Voice of the Customer in Agile Software Development”, Emil Sörqvist, Sandholm Excellence Center [SWEDEN]
    • “Implementation of statistical process control tools in an industrial meat processing company”, Paulo Fernandes, Instituto Politécnico de Viseu [PORTUGAL]
    • “Application of Statistical Process Control for monitoring the administered dose in PET/CT Nuclear Medicine Examinations”, Joana Carmelo, NOVA School of Science and Technology [PORTUGAL]
    • “Development of green-quality marine cleaning products using Taguchi methods and mixture design response surface methodology”, Vasileios Patsis, University of West Attica [GREECE]
    • CHAIR: Rui Ramos | CO-CHAIR: To be noticed
  • P3.C – Process Improvement Projects (Auditorium)
    • “Lean Six Sigma in Healthcare: Case study in a particular gynaecology exam room”, Inês Rebelo Pinto, Luz Saúde [PORTUGAL]
    • “Fashion Management Process Automation”, Margarida Pires, Neptune Ring SA [PORTUGAL]
    • “Application of Lean Six Sigma for defect reduction in wind blades”, Daniela Oliveira, University of Aveiro [PORTUGAL]
    • “Continuous Improvement at LIPOR”, Ana Mota, LIPOR [PORTUGAL]
    • CHAIR: José Carlos Pereira | CO-CHAIR: To be noticed
  • P3.D – New Products/Services Projects (Hall Fogo)
    • “Analysis of the propensity to implement the shingo and the efqm models in portuguese organisations through structural equation modelling”, Ana Oliveira, ISEP [PORTUGAL]
    • “Quality Management Systems for Electoral Organizations: The importance of the ISO/TS 54001:2019”, Maria T. Mellenkamp, Organization of American States [USA]
    • “A Quality-Driven Program for Inclusion at Scale, Nicole Radziwill, Ultranauts, Inc. [USA]
    • “EMPLOYEES’ EYE: Does Investing in Sustainability and Ethics Impact Business Performance?”, Ksenja Hauptman, Ministry of Higher Education, Science and Innovation, and co-authors [SLOVENIA]
    • CHAIR: Francisco Barroca | CO-CHAIR: Maria João Cunha
  • P3.E – PhD Presentations (Hall Ar I)
    • “Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector”, Hermilio Vilarinho, University of Porto [PORTUGAL]
    • “Artificial Intelligence in automotive manufacturing: Method for objectifying acoustic quality inspection through computer audition”, Roman Strasser, BMW Group [GERMANY]
    • “Using Neural Networks in Control Chart Pattern Recognition: A systematic Literature Review”, Francisco Merlo, NOVA School of Science and Technology [PORTUGAL]
    • CHAIR: Paulo Sampaio | CO-CHAIR: Eduardo Morgado

18H00 – PLENARY SESSION 2 – TEAM PERFORMANCE (Auditorium)

19H30 – QUALITY GALA DINNER

21H30 – APQ and EOQ AWARDS

DAY 2

09H00 – PLENARY SESSION 3 – QUALITY & FUTURE (Auditorium)

10h00 – COFFEE BREAK

10h15 – PARALLEL SESSIONS 4 – QUALITY WORLD

  • P4.A – EOQ, European Organization for Quality (Auditorium)
  • Ulf Gustavsson, EOQ Secretary General [BELGIUM]
  • Patrick Mongillon, EOQ President [FRANCE]
  • “EOQ CoS and CS for Innovation Management”, Liliana Nitu, Romanian Association for Quality [ROMANIA]
  • “A new Sustainability Tool”, Juha Ylä-Autio, Excellence Finland [FINLAND]
  • CHAIR: Ulf Gustavsson
  • P4.B – IAQ, International Academy for Quality (Hall Água)
  • “Introduction to IAQ”, Lars Sorqvist, IAQ President
  • “Seminar on Quality in Logistics”, Miroslav Drljača
  • Workshop “Planet Lifeline: Revitalizing Earth’s Future Through Quality Action”, Narayanan Ramanathan, Sunil Sinha, Willy Vandenbrande
  • Session roundup, IAQ Leadership Team
  • P4.C – ASQ, American Society for Quality (Hall Ar I)
  • “Global Collaboration for Quality Advancement: Uniting Quality Societies Worldwide through GAQEI”, Francisco Santos & Sid Bhatnagar, ASQ [USA]
  • “Elevating ASQ E-Learning: Evolving How We Learn and Engage Learners”, Sid Bhatnagar, ASQ [USA]
  • “Strategies for European Digital Transformation: Amplifying Outcomes with Technology, Leadership, and Customer Voice through Data-Driven Insights”, Paulo Sampaio, University of Minho [PORTUGAL]
  • “Quality Evolution in the Age of Technology: Navigating Change, Cultivating Culture, and Collaborating with AI Panelist”, Blanton Godfrey, Paulo Sampaio & Francisco Santos
  • FACILITATOR: Sid Bhatnagar
  • P4.D – CAQ, China Association for Quality [SINO-EURO Quality Forum] (Hall Fogo)
    • “From Portugal to Asia: Quality as the Ground Language for Intercontinental Collaboration.”, Purificação Tavares, Genetics Unilabs [PORTUGAL]
    • “Quality Benchmarking Activities in China”, CAO Hua, China Association for Quality (CAQ) [CHINA]
    • “Application of Digital Quality Management Mode in the Whole Industry Chain”, YUN Zhanyou, Inner Mongolia Yili Industrial Group Co., Ltd [CHINA]
    • “Exploration of Haier Products from Product Quality to User Quality”, CHEN Fengmei, Haier Group Corporation [CHINA]
    • “Practical Exploration of Excellent Performance Management Model in The Digital Transformation of Enterprises”, LIU Xiaoye, Shanghai Urban Operation (Group) Co., Ltd [CHINA]
    • CHAIR: Zoran Lekic

12h00 – PLENARY SESSION 4 – QUALITY & ARTIFICIAL INTELLIGENCE (Auditorium)

12h30 – LUNCH

14H00 – ROUNDTABLE 2 – QUALITY LEADERS AND SUSTAINABILITY (Auditorium)

15H00 – PARALLEL SESSIONS 5 – QUALITY INNOVATIONS

  • P5.A – European Quality Trademark (Hall Ar I)
  • P5.B – Quality Research (Hall Ar II)
    • “Societal Excellence Is Where We Go From Here”, Kerry Bass, ASQ [USA]
    • “Quality Digitalization in Korea: A New Model and It’s Assessment Results”, Wan Shin [SOUTH KOREA]
    • “A Global Study of the Benefits, Critical Success Factors and Motivators for Quality 4.0”, Olivia McDermott, University of Galway [IRELAND]
    • “The influence of the voxel size on the dimensional and geometric evaluation of technical components by metrotomography”, Fernando Ferreira, CATIM [PORTUGAL]
    • CHAIR: António Ramos Pires
  • P5.C – Quality in Industry (Hall Água)
    • “Good quality is good business – Building the business case for Quality Management”, Gerben de Haan, AlisQI [NETHERLANDS]
    • “BIM Methodology”, Pedro Oliveira, CTCV [PORTUGAL]
    • “Governments Capabilities Development”, Marwan Al Zaabi [UNITED ARAB EMIRATES]
    • “Quality & Excellence Movement in Saudi Arabia, the leadership role of Saudi Quality Council”, Ayed Alamri, Saudi Quality Council [SAUDI ARABIA]
    • “Risk Management in Food Control Laboratories”, Ozlem Istanbullu Paksoy, Central Research Institute of Food and Feed Control [TURKEY]
    • CHAIR: Luís Fonseca | CO-CHAIR: Maria João Cunha
  • P5.D – New Quality Professional Profiles, Skills and Knowledge (Auditorium)
    • “Skills Needed for Quality”, John Dew [USA]
    • “Defining Competence For The Modern Quality Professional”, Mike Turner, Chartered Quality Institute [UNITED KINGDOM]
    • “From senior leadership commitment to business performance: the mediation pathway via employee focus and customer engagement”, Xinxin Liu, Shandong University [CHINA]
    • “Creativity: An Essential Skill for the Future Quality Professional”, Edwin Garro, International Academy for Quality [COSTA RICA]
    • “Digitalization of Vocational Exam for Quality Professionals”, Siret Kegel, Estonian Association for Quality [ESTONIA]
    • CHAIR: Bruno Vieira
  • P5.E – Quality Standards (Hall Fogo)
    • “The changing role of managment system standards”, Elisabeth Hofstätter, Quality Austria [AUSTRIA]
    • “A Systematic Approach for Innovation; ISO 56002 Innovation Management System and Interaction with Other Quality Management Standards”, Ömer Özkan [TURKEY]
    • “ISO 28000 Management of Resilience and Adaptability of Companies”, Marta Ferreira, CTCV [PORTUGAL]
    • “Restructuring of TQM – JSQC Standards for TQM”, Yukihiro Ando [JAPAN]
    • “ISO Management Systems meet European Sustainability Reporting Standards (ESRS)”, João Margaça, CONSULAI – Consultoria Agro-Industrial [PORTUGAL]
    • “The future standard IA9100”, Thierry Coutand, IAQG – International aerospace Quality Group [FRANCE]
    • CHAIR: Eduardo Morgado

16H00 – PLENARY SESSION 5 – QUALITY FOR THE FUTURE! (Auditorium)

  • “Quality Management Research Themes: Past, Present and Future”: an overview and directions for future research””, Jiju Antony [UNITED KINGDOM]
  • CHAIR: Pedro Saraiva

16H30 – CONCLUSIONS AND PROMOTION OF 2024 EOQ CONGRESS (Auditorium)

16H45 – END OF CONGRESS

Gold

Silver

Bronze

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